FAQs & General Info Please allow 7 days in addition to your shipping time for your order to be processed. It could be anywhere from 1 to 7 days to process depending on a variety of things: * How quickly and IF everything clears through. * If there are no questions on your orders. * We have everything in stock, if not we will e-mail you immediately. * What time of the day we receive your order. * The actual time to pack and process your orders. * What time UPS or the Post Office picks up. * Shipping delays due to the holidays, etc. There are many other possibilities, but you get the point. Please know we are trying hard to get everything out to you as soon as possible, but please take all the above in to consideration. We promise to do our absolute best and we really do appreciate your support of the online store. Purchase Amount Shipping Cost $.01 - $9.99 $10.00 - $49.99 $50.00 - $99.99 $100.00 - $199.99 $200.00 and over $5.00 $12.00 $17.00 $20.00 $25.00 All US (Domestic) Orders will be shipped United Postal Service Priority Mail. Delivery time estimated between 2-6 weeks, but that is not guaranteed. Scheduled delivery days are revised from time to time as changes in technology, distribution, and volume occur. (NOTE: We are shipping from Stamford, CT) International Orders will be shipped Global Priority Mail (All orders outside the US) Delivery time estimated between 2-6 weeks, but that is not guaranteed. Global Priority Mail is an expedited service of the United States Postal Service, available to over 50 countries worldwide. Please see country listings below to find out if we ship to your country. (If your country is NOT listed below, contact [email protected] to find out what your shipping costs will be.) Aruba, Australia, Austria, Bahamas, Barbados, Brazil (service is limited to Rio de Janeiro & San Paulo), Canada, Chile (service is limited to Santiago, Valpariso and Vino del Mar), China, Colombia, Costa Rica, Czech Republic, Denmark, Dominican Republic, Finland, France, Germany, Great Britain, Guyana, Hong Kong, Hungary, Iceland, India, Ireland, Israel (service is limited to Haifa, Jerusalem and Tel Aviv), Jamaica, Japan, Korea, Lichtenstein, Luxembourg, Malaysia, Mexico (service is limited to Guadalajara, Mexico City and Monterrey), Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Saint Lucia, Saudi Arabia (service is limited to Darnman, Jeddah and Riyadh), Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad & Tobago, Turks & Cicos Island, Vietnam. Customs or Import Duties ANY CUSTOMS OR IMPORT DUTIES THAT ARE LEVIED ON THE ORDERED PACKAGE, AND/OR CUSTOMS DECLARATIONS AND REGULATIONS REQUIRED ONCE IT REACHES ITS FINAL COUNTRY OF DELIVERY ARE THE SOLE RESPONSIBILITY OF THE RECIPIENT. We have no control over the application of the charges, nor amount of the charges to be levied. Since customs policies vary widely from country to country, you may want to contact your local customs office for further information. Back Orders We are trying very hard to keep everything stocked and available to send out to you right away. However, we will occasionally be out of stock on some high volume items. Therefore, if we do not have the item you have requested in stock we will e-mail you immediately to let you know it is on back order and get it out to you as soon as possible. Return Policy We are happy to return or exchange any items that have not been washed or worn within 30 days of purchase. Once CD's, Vinyl, Posters or packaged non-wearables are opened, we cannot accept any returns or exchanges. There is a $6.00 return shipping fee required for all exchanges. Please include a $6.00 money order along with your exchange. Initial shipping charges are non-refundable. If we have made an error on your order you will not need to include the $6.00 exchange/return shipping fee. Please send all returns/exchanges to: BigWaveBuz Ent. JW Online Store, PO BOX 3207 Stamford, CT 06905-0207. State Sales Tax State sales tax is charge based on the state the order is being shipped to. Customer Service You can contact us via: [email protected] or in writing to: BigWaveBuz Ent., JW Online Store, PO BOX 3207, Stamford, CT 06905-0207.